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Payment Methods and Guarantees
Need Help? Our Sales Representatives Are Happy to Assist You!
We are available through the following channels during opening hours (and often beyond):
Phone
Call us at: 0546 441166, our sales representatives are happy to assist you.
Add +31 546 441166 to your WhatsApp contacts and start a conversation.
Send your questions or comments to: parts@broekhuisautos.nl
Exchange / Right of Withdrawal
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it without giving any reason. After cancellation, you have an additional 14 days to return the product. You will then be credited the full order amount, including shipping costs. Only the costs of returning the product from your home to the online store are at your expense. If you exercise your right of withdrawal, the product with all supplied accessories and, if reasonably possible, in the original condition and packaging will be returned to the seller. To exercise this right, you can contact us by email (parts@broekhuisautos.nl) or by phone (0546-441166). We will then refund the amount due within 14 days after receiving your return.
Exchange for Another Product
If you want to exchange your purchase for another product, Autobedrijf Broekhuis BV has the following procedure: Notify your return and exchange by email (parts@broekhuisautos.nl) or by phone (0546-441166). This speeds up the return process. In your email, please include your full name, invoice number, and the product. Please note that you must return the product to be exchanged complete and undamaged, if possible in the original packaging, and include a copy of the invoice. Additionally, we would like to receive a cover letter with the reason for the return and the product you would like to receive. You can drop off your return package, for example, at a PostNL agency. A confirmation email will keep you informed of the status of your return. Any price differences due to the exchange for a more expensive or cheaper product will, of course, be settled with you. If you are receiving money back, it will be refunded to your account. If the product is more expensive, we will contact you to arrange this.
No Exchange
If you have purchased a product that does not fit or you do not like, you can return it within 14 days of receipt. Notify your return by email (parts@broekhuisautos.nl) or by phone (0546-441166). This speeds up the return process. In your email, please include your full name, invoice number, and the product. Please note that you must return the order within 14 days, if possible in the original packaging, and include a copy of the invoice. We would also like to receive a cover letter and the reason for the return. You can drop off your return package, for example, at a PostNL agency. Once we have received your return package, it will be processed, and your money will be refunded to your account. You will be kept informed of the status of your return via email. Please note: The costs of returning from your home to the online store are at your expense. N.B. to dissolve the agreement, you can also use the legally prescribed withdrawal form (PDF).
Returns
Have Your Return Package Collected by PostNL
If you want to return a package to Autobedrijf Broekhuis BV but don't have time to drop it off at the post office, PostNL offers a collection service. The package will be collected from your home or workplace. The costs for a package up to 10 kilograms are €8.95. These costs are borne by the customer. For more information about this service.
https://jouw.postnl.nl/online-versturen/nl-NL/pakket/kiezen
Complaints
We recommend that you make your complaints known to us by emailing to parts@broekhuisautos.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint via the platform of the European Union. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint via the platform of the European Union.
Shipping & Delivery Time
Normally, the items you ordered will be shipped on the same day. We ensure that your order is properly packaged and shipped. Most packages are shipped by PostNL and HST Transmission, depending on the size and weight of the shipment.
Convenient Service
In addition to delivery to your home address (billing address), we can also have the package delivered to any desired address in the Netherlands (there may be delays for the Wadden Islands), so you can have your ordered goods delivered to your workplace, friends, or family and enjoy your new purchase sooner!
Track and Trace
Autobedrijf Broekhuis BV will send you a Track and Trace code via email, if provided by the carrier, so you can track your shipment to your doorstep.
No Stock
If an ordered item is not immediately available from stock, we will inform you of the expected delivery time.
Shipping Costs within the Netherlands (including 21% VAT)
Shipping costs are determined by the products in your shopping cart. Each product has shipping costs. If there are no prices or shipping costs listed for a product, this is available on request.
Payment Options
Autobedrijf Broekhuis BV has been carefully set up to allow you to shop and pay conveniently and securely online. You have the choice of the following 6 payment options:
- iDeal
- Mastercard
- Visa
- Bancontact, Mistercash
- Maestro
- SOFORT Banking
- Giropay
- Przelewy24
- KBC/CBC Payment Button
- Belfius Pay Button
- eps
- SEPA transfer (advance payment via telebanking or bank transfer)
iDeal
When you pay with iDeal, your order number is automatically linked to the payment. iDeal is the most commonly used online payment method in the Netherlands. With iDeal, you can pay if you bank online with ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank, or Triodos Bank. Right after the ordering process, you will automatically receive the choice of payment method. If you choose iDeal, the process will proceed automatically so that you can make the payment immediately. Safe, correct, and super fast. Your payment will be received by us immediately, so your order can be shipped. After your payment, you will return to the website of Autobedrijf Broekhuis BV.
Bancontact - Mistercash
With Bancontact Mister Cash, you can confidently, safely, and easily pay for your online purchase. You pay in your trusted internet payment environment, based on specific security methods of your own bank. As an internet banker, you can immediately use Bancontact Mister Cash without having to register or install special software. If you are a resident of Belgium and have access to online banking, you can pay via Mister Cash through the banks that are part of the Mister Cash network. The following banks are currently part of the Mister Cash network: KBC, Dexia Bank, Fortis Bank, FINTROAXA Bank, CBCING Bank, VDK Spaarbank.
Credit Cards
At Autobedrijf Broekhuis BV, you can also pay with Master Card, Visa. A secure SSL server establishes a connection that encrypts your data. After approval, your order will be sent immediately. If approval is received before 4:30 PM, you will receive your products the next day. You can pay securely and simply with a credit card.
Online Banking and Manual Bank Transfer:
Upon receipt of your order, you will immediately receive an order confirmation by email. When you pay with online banking or a manual transfer, please specify your order number in the payment and use the bank account number (see below) of Autobedrijf Broekhuis BV to make your payment. For payments from abroad, the following information is also required: IBAN: NL47 RABO 0102 0040 021 and BIC: RABONL2U.
